When ordering a test kit - PLEASE BE SURE TO HAVE A PHYSICIAN'S ORDER BEFORE or at time of checkout. Order forms can be submitted here or faxed directly to us from your provider. We will ship the order once received directly to the patient. You can also request an appointment and order through our LabFinder partner site. See link at bottom of page.
SHIPPING AND DELIVERY
AllClear Healthcare does not ship online orders outside of the continental United States. Orders received on a business day by 1:00 pm EST that are in stock will be shipped that business day. Orders received after 1:00 pm EST will be shipped the following business day. Any order placed Friday after 1:00 pm EST will ship out Monday.
PLEASE READ BEFORE ORDERING YOUR TEST KIT:
- We are not able to provide test kits for New York and New Jersey patients at this time.
- If you are a Physician or Practitioner ordering for your patient, please be sure to note this information in the check out Notes screen on the Check Out page. For any questions or interest in joining our Practitioner stocking program, please reach out to us at info@allclearhealthcare.com to request more information.
RETURNS AND REFUNDS
Items may be returned up to 10 days from receiving the order. We only accept kits in their original packaging with the tamper seal and outer sleeve still attached. If canceling an order that has already been shipped, you will be charged for shipping and handling fees ($15.00). Please be aware a refund will only be issued once the kit has been received back to AllClear Healthcare.
ORDER CANCELLATION/MODIFICATION
If you decide to cancel or modify your order, please write to us as soon as possible. We will do our best to make the change. If it’s too late for our team to cancel/modify your order, you can return your order to us once you’ve received it. All orders must be returned unopened and within 10 business days.
INVALID SAMPLE POLICY
Please read carefully regarding AllClear Healthcare’s policies on invalid test results.
An invalid breath test means that AllClear Healthcare was not able to provide a valid result to you or your provider.
Here is a list of reasons why your breath test may be invalid and the corrective action that should be taken:
Putting the tube on the needle before breathing into the collection device. This is the most common sampling error leading to QNS (Quality not sufficient) samples.
Reason: Room air has contaminated the sample.
Correct collection method: Make sure you are breathing out before you puncture the tube with the collection device needle. Once you put the tube on mid-exhalation, hold the tube in place for two seconds and then remove it before your breath is complete.
Taking a very big inhalation before the sample.
Reason: Room air has contaminated the sample.
Correct collection method: Make sure to take a normal breath in, as you would in normal breathing.
Putting the tube on the needle at the beginning of the exhalation instead of mid-exhalation.
Reason: If you put the tube on early, the air in the tube will be air from your trachea, but we want to wait until mid-exhalation to capture the air from your lungs.
Correct collection method: Put the tube on mid-exhalation, hold the tube in place for two seconds, and then remove it before your breath is complete.
Puncturing the tube more than once.
Reason: This may cause the sample to leak out of the tube before it can be analyzed.
Correct collection method: Only puncture the tube once. If a tube is mistakenly punctured twice, please still submit the tube for analysis as the sample may still be valid
Other issues that could lead to an invalid test result include:
Failure to properly label vials
Test kit expired
Breath test arrived after the two-week analysis timeframe
Samples were collected across multiple days
Substrate was not ingested at the correct time
Baseline not taken before substrate ingested
It is AllClear Healthcare’s policy to not refund the patient when the result is invalid due to failure to comply with the detailed instructions and video included in the kit.
AllClear Healthcare will offer a one-time replacement kit for a fee of $50.00. Please contact our customer support team at 617-466-9356 or info@allclearhealthcare.com to confirm new kit request and make payment on the replacement test kit.
If you have questions about how to take the breath test, please contact our customer service team.
We do not ship or receive outside of the US at this time.
POLICIES
TERMS OF USE
These Terms of Use, hereinafter referred to as "Terms and Conditions" or "T&C" or "Terms" or "Agreement," along with any other Policy or Statement or Information that may be placed on this website, hereinafter referred to as "Company" or “Website” or “We” or “Us,” as modified or amended from time to time, are a binding contract between the company and you, hereinafter referred to as "You" or "User" or "Your" or "Buyer" or "Customer."
If you visit, use, or shop at the site or any future site operated by us, you accept these Terms and Conditions. In addition, when you use any current or future services of the company or visit or purchase from any business affiliated with the company or third-party vendors, whether or not included in the site, you also will be subject to the guidelines and conditions applicable to such service or merchant. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will control.
By subscribing to or using any of our products or services, you agree that you have read, understood, and are bound by the Terms and Conditions, regardless of how you subscribe to or use our products or services. If you do not want to be bound by the terms, you must not subscribe to or use our services.
DATA PROTECTION
The owners and operators of this website take the protection of your data very seriously. We treat your data confidentially and according to the legal data protection regulations and this privacy policy.
The use of our website is usually possible without providing personal data. Personal data, such as your email addresses, is always provided to us voluntarily and only when you subscribe to our newsletter. Other personal data, including your name and address, is only required if you are ordering goods.
An external, PCI-compliant payment gateway (PayPal, Stripe) handles all credit card payment transactions.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. Besides, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order, and all transactions are processed through a gateway provider and are not stored or processed on our servers.
COOKIES
This website partially uses cookies, small text files stored by your browser on your computer. Cookies do not cause damage to your computer and do not contain viruses. Cookies allow us to make our offer more user-friendly, more efficient, and more secure.
Most cookies that we use are so-called “session cookies,” which we will delete automatically after the end of your visit. Other cookies remain on your terminal device. Those cookies enable us to recognize your browser on your next visit.
We feel that the use of third-party services such as these improve your online experience because they allow you to see ads that will be more likely to be something you are interested in. If you want to opt-out from some cookies or tags that we collect, please visit these pages for more information:
www.google.com/ads/preferences
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www.networkadvertising.org/choices
You can adjust your browser in such a way to allow cookies manually or to exclude cookies in general. In some cases, even to activate the automatic deletion of cookies when closing the browser.
The methods for doing so vary from browser to browser and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via the support pages of the browser suppliers.
Please note, the deactivation of cookies may impair the functionality of this website.
CONTACT FORM
If you send inquiries to us via the contact form, your data entered into the contact form, including the stated contact data, is stored for the purpose of dealing with your inquiry and in case of additional inquiries. That data will not be passed on without your permission.
FINAL DISCLAIMER
Although we take all kinds of security measures for the protection of personal information, we cannot guarantee complete protection. You provide all personal information at your own risk.